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ťahák na konverzácie (tahak1.doc)

Could you please send us...

Please would you send us...

We would appreciate your sending us...information about....

We would be grateful if you could send us...

We would be grateful to you for sending us...

Intrducing oneself        This is (name)

        (name) speaking.

Asking for someone        Can/Could I speak to...?

        Can you put me through to ...?

        I’d like to speak to ....

Offering help        Can I help you?

        What can I do for you?

Explaining why you         I’m calling about (the presentation)

are calling        I’m calling to (let you know that...)

Asking the caller to         Could/Will you hold on?

Wait        Please hold the line.

Leaving a message        Could you tell him that/to...

        Could I leave a message (for...)?

Taking a message        Can I take a message?

        Would you like to leave a message?

Appologising        Sorry to keep you waiting/that you must wait.

        Sorry but there’s no reply/no one is answering/the

        line is busy/engaged

Promising action        I’ll give him your message.

        I’ll tell him to call you back.

Asking the caller         Sorry, I didn’t catch (your name)

to repeat        Could you speak up?

Closing        Thank you for calling.

        Thanks for your help.

        I look forward to hearing from you again.